Skip to content

Managing guest types and tiers

Create and assign guest types for VIP, press, general admission, and more.

What are guest types?

Guest types are how you label and group attendees on your roster — VIP, General Admission, Press, Staff, or any custom name you choose. In the dashboard they are stored as ticket types (the same catalog you manage under Tickets). Each guest can have one type, which powers filters on Attendees, import assignment, paid checkout, and Emails campaigns aimed at a specific group.

Creating guest types

There is no separate “Guest types” page. You create and edit types on Tickets:

  1. Open Tickets from the event workspace sidebar.
  2. Click Add Ticket Type.
  3. Enter a name (e.g., VIP, Press, General Admission) and optional description.
  4. For a guest-list or comp tier with no card charge, check Free / no admission fee. For paid admission, set a price (Stripe must be connected for paid types).
  5. Optionally set quantity (uncapped or a fixed cap), and sales open/close dates for when the type can be sold online.

The table on Tickets shows each type’s price, how many have been sold, and whether it is Active or Inactive. Inactive types stay on the roster but are not offered for new sales.

You need at least one ticket type before Import, Invites, or Emails can assign or target guests by type.

Assigning guest types

HowWhat you do
CSV or Google Sheets importOn Import, choose Guest type for this import. Every row in that file gets that type. Column mapping is for name, email, and other fields — not per-row guest types.
Eventbrite syncChoose Guest type for this sync for new guests. Merge mode only fills guests who do not already have a type.
Attendees listWhen the event has ticket types, the table shows a Guest type column. Change the dropdown on a row; it saves immediately. Guests without a type show as Unassigned.
Paid checkoutGuests pick a ticket type when they buy at your public checkout page. Purchasers are assigned that type automatically.
Invite RSVPRSVP guests are assigned the type configured on the invite (for example a button set to Tickets with specific types, or a default type on the RSVP flow). They do not pick a separate “guest type” field unless you send them through ticket checkout.

If you run multiple imports for different groups (speakers, VIPs, staff), run a separate import for each group and select the matching guest type each time.

At the door and in the roster

On Attendees, use the Guest type filter chips (desktop) or Filters on mobile to show only one type — useful when VIP and general admission use different doors or call times.

The check-in scanner confirms the guest’s name and email on a successful scan. It does not show guest type or color badges; use Attendees search or filters if door staff need to verify tier.

Quantity and sales limits

A ticket type’s quantity limits how many can be sold through paid checkout (the Sold column on Tickets tracks this). When a capped type sells out, that type is no longer available for new purchases. You can still change guest types manually on Attendees or assign types on import regardless of sales caps.

There is no separate “guest type capacity” warning on the roster beyond what you see in ticket sales counts.

Email by guest type

On Emails, campaigns can target all guests or specific ticket types (guest types). You need at least one ticket type before creating campaigns. See Sending email campaigns to guests.

Was this article helpful?