Help Center
How can we help?
Guides for getting started, running check-in, managing guests, and more. Need live help? Use the chat button in the admin dashboard.
Getting started
- Getting started with AizuPassCreate an organization, set up your first event, and invite your team.
- Organization roles and permissionsWhat Organizers and Staff can do in AizuPass — events, imports, scanner, billing, and invites.
- Plans and feature limitsStarter, Pro, and Business — what's included for events, guests, check-in, email, and branding.
Guests & importing
- Importing guests from a spreadsheet or EventbriteAdd your guest list using CSV import, Google Sheets, or direct Eventbrite sync.
- Managing guest types and tiersCreate and assign guest types for VIP, press, general admission, and more.
- Using the guest list and filtersSearch, filter, and manage your attendee list during setup and at the door.
Check-in & scanning
- Check-in basics: scanning and manual entryHow to check guests in at the door using the scanner or manual search.
- Door staff: scanning at the entrancePrintable guide for staff — QR scanning, manual lookup, offline mode, and what to do when scans fail.
- Offline check-in and syncWhy the scanner keeps working without Wi‑Fi, how the pending queue works, and what staff and organizers should expect.